Notice of Privacy Practices

Purpose

This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. It applies to PHI maintained by Divine Care Services in connection with care, payment, and healthcare operations. The public website is designed to avoid collecting PHI and is not a patient portal.

Our duties

We are required by law to maintain the privacy and security of your PHI, provide this Notice, follow the duties and privacy practices described in the current Notice, and notify you if a breach occurs that may have compromised the privacy or security of your information.

Uses and disclosures

We may use and disclose PHI for treatment, payment, and healthcare operations. For example, we may use PHI to provide care, coordinate with other healthcare professionals, bill for services, confirm coverage, improve operations, train staff, conduct quality review, and run the practice.

We may also use or disclose PHI when permitted or required by law, including for public health activities, health oversight, reporting abuse or neglect, responding to court or administrative orders, law enforcement requests, workers' compensation, coroners or medical examiners, organ donation, serious safety threats, or other legally required purposes.

When your written authorization may be needed

Uses and disclosures not described in this Notice generally require your written authorization. You may revoke an authorization in writing, except to the extent we have already relied on it. We will not use or disclose PHI for purposes that require authorization unless that authorization is in place.

Your rights

• Request to inspect or receive a copy of your medical record and billing record.
• Ask us to correct your medical record if you believe it is incorrect or incomplete.
• Request confidential communications or ask that we contact you in a specific way.
• Ask us to limit what we use or share for treatment, payment, or healthcare operations.
• Receive a list, or accounting, of certain disclosures.
• Receive a paper copy of this Notice.
• Choose someone to act for you if you have given them medical power of attorney or if they are your legal guardian.

Some requests must be made in writing and some rights may have limits under applicable law. The office will explain the process and any required verification when you make a request.

Website, email, and public forms

Public website forms are for non-clinical callback and administrative routing only. Do not use website forms, public chat, or ordinary email to send PHI, symptoms, diagnoses, medications, date of birth, insurance member ID, clinical questions, uploads, or emergency information. Call the office for clinical communication, records requests, portal instructions, or urgent scheduling needs.

Complaints

You may complain to the practice or to the U.S. Department of Health and Human Services if you believe your privacy rights have been violated. We will not retaliate against you for filing a complaint.

Privacy contact

Contact the practice administrator at (301) 966-7610 or info@mydivinecareservices.com for questions about this Notice, requests related to your rights, or a paper copy.

Effective date and review status

Draft effective date for review: June 4, 2026. This page is a review-ready operator draft based on the current public website behavior and standard HIPAA Notice of Privacy Practices structure. It must be approved by the owner and attorney/compliance reviewer before it is treated as final.

Clinical communications and medical records are handled through the office and approved clinical systems. For a printed copy of this notice, contact the office. For medical emergencies, call 911.